Global Operations Director - Fintech
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Permanent
Technology
South East
Hybrid
£90k + Bens
MHGO223
Global Operations Director - Fintech
Location:- London, Hybrid Working, 3 days office, 2 Home.
Salary:- to £90k + Bens
Environment: - Global Operations, Technology, Networking, Managed Services, IP, Security, Wifi, Telephony/VOIP Services.
Our client, a leading Global Managed Services company is looking to hire an Operations Director with experiences of managing Managed Services within Financial accounts.
The Operations Director is responsible for leading a team of managed services and projects professionals who are dedicated to delivering a project or service to identified strategic accounts in finance. This is a Global role that includes improving efficiency, productivity and quality whilst delivering in line with budget requirements in a safe and fully compliant working environment, globally for financial strategic accounts.
Day to Day Duties include:
* Develop and implement the overall operational strategy in alignment with the strategic account goals and objectives.
* Understand the unique operational needs and challenges of each account and develop customised operational strategies.
* Foster deep relationships with Key customer stakeholders.
* Meet and exceed financial / margin expectation deliverables at Account and Project level.
* Identify opportunities for process improvement and efficiency enhancement.
* Analyse existing processes and workflows to identify areas for optimisation.
* Manage and allocate resources efficiently, including budgeting and resource planning.
* Oversee inventory and supply chain management, ensuring timely availability of materials and resources.
* Recruit, train, and manage a high-performing operational team focused on strategic account sales.
* Set clear KPI's and performance expectations for the team.
* Provide coaching, guidance, and support to help team members achieve their goals.
* Collaborate with cross-functional teams (e.g. operations - key accounts/tech accounts and sales) to align strategies and resources.
* Develop and maintain quality management systems working with the Global Head of Operations the Operations Director - Strategic Accounts Tech and Operations Director - key accounts.
* Ensure compliance with all relevant laws, regulations, and industry standards.
* Implement and maintain safety protocols to create a secure working environment.
* Manage relationships with suppliers and vendors to optimize costs and improve service quality.
* Negotiate contracts and agreements to secure favourable terms.
* Provide regular reports and updates to senior management on the performance of strategic accounts Finance.
* Provide guidance and support to team members, ensuring they meet their individual and team targets.
* Ensure accurate reporting.
* Communicate client feedback and insights to relevant teams for continuous improvement.
* Establish key metrics to measure the progress and impact of operational strategic accounts.
* Provide Operational support for Managed Service/ Day 2 related activities within the Strategic Tech and Key and Transactional accounts.
Experiences Required:
* Proven experience in global operational leadership and delivery within both tech infrastructure projects and managed services.
* Key relationships with strategic account 'finance' customers.
* Strong analytical and problem-solving skills, with the ability to think strategically and provide practical solutions.
* Excellent leadership and people management abilities, with the capacity to influence and inspire cross-functional teams.
* Exceptional communication and presentation skills, both written and verbal.
* Strong business acumen and a deep understanding of organisational dynamics.
* Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
* Understanding and experience of the Managed Services industry.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
Location:- London, Hybrid Working, 3 days office, 2 Home.
Salary:- to £90k + Bens
Environment: - Global Operations, Technology, Networking, Managed Services, IP, Security, Wifi, Telephony/VOIP Services.
Our client, a leading Global Managed Services company is looking to hire an Operations Director with experiences of managing Managed Services within Financial accounts.
The Operations Director is responsible for leading a team of managed services and projects professionals who are dedicated to delivering a project or service to identified strategic accounts in finance. This is a Global role that includes improving efficiency, productivity and quality whilst delivering in line with budget requirements in a safe and fully compliant working environment, globally for financial strategic accounts.
Day to Day Duties include:
* Develop and implement the overall operational strategy in alignment with the strategic account goals and objectives.
* Understand the unique operational needs and challenges of each account and develop customised operational strategies.
* Foster deep relationships with Key customer stakeholders.
* Meet and exceed financial / margin expectation deliverables at Account and Project level.
* Identify opportunities for process improvement and efficiency enhancement.
* Analyse existing processes and workflows to identify areas for optimisation.
* Manage and allocate resources efficiently, including budgeting and resource planning.
* Oversee inventory and supply chain management, ensuring timely availability of materials and resources.
* Recruit, train, and manage a high-performing operational team focused on strategic account sales.
* Set clear KPI's and performance expectations for the team.
* Provide coaching, guidance, and support to help team members achieve their goals.
* Collaborate with cross-functional teams (e.g. operations - key accounts/tech accounts and sales) to align strategies and resources.
* Develop and maintain quality management systems working with the Global Head of Operations the Operations Director - Strategic Accounts Tech and Operations Director - key accounts.
* Ensure compliance with all relevant laws, regulations, and industry standards.
* Implement and maintain safety protocols to create a secure working environment.
* Manage relationships with suppliers and vendors to optimize costs and improve service quality.
* Negotiate contracts and agreements to secure favourable terms.
* Provide regular reports and updates to senior management on the performance of strategic accounts Finance.
* Provide guidance and support to team members, ensuring they meet their individual and team targets.
* Ensure accurate reporting.
* Communicate client feedback and insights to relevant teams for continuous improvement.
* Establish key metrics to measure the progress and impact of operational strategic accounts.
* Provide Operational support for Managed Service/ Day 2 related activities within the Strategic Tech and Key and Transactional accounts.
Experiences Required:
* Proven experience in global operational leadership and delivery within both tech infrastructure projects and managed services.
* Key relationships with strategic account 'finance' customers.
* Strong analytical and problem-solving skills, with the ability to think strategically and provide practical solutions.
* Excellent leadership and people management abilities, with the capacity to influence and inspire cross-functional teams.
* Exceptional communication and presentation skills, both written and verbal.
* Strong business acumen and a deep understanding of organisational dynamics.
* Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
* Understanding and experience of the Managed Services industry.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
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